Frequently Asked Questions
Everything you need to know about our premium tattoo-inspired streetwear.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. You will receive a tracking number as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items. Simply contact our support team to initiate a return or exchange. Please note that limited edition drops may have specific return conditions.
How should I wash my Stay Cold apparel?
To preserve the high-quality prints and fabric, we recommend washing your garments inside out at 30°C. Avoid tumble drying and do not iron directly over the printed graphics.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna for flexible financing options in select regions.
Are your products ethically produced?
Yes, we are committed to ethical manufacturing. Our garments are produced under fair working conditions, and we prioritize using sustainable materials and eco-friendly inks whenever possible.
How do I find the right size?
Each product page features a detailed size guide with measurements. Most of our items have a regular fit, but if you prefer an oversized look, we recommend sizing up.